HOW IT WORKS

We’re a marketplace
When you shop with Passion Delivery, you're entering a digital marketplace that is home to some of the most passionate and creative producers of food, cookware and healthy living products in Thailand. Passion Delivery provides access to several hundred products from more than 40 suppliers – and our range is always increasing. Our suppliers directly sell and deliver the products to you through our marketplace.

 

Everything is guided by Passion, Quality, Value and Trust.
We’re inspired by passion. It underpins everything we do and we are passionate about consistently delivering the highest quality products with the greatest value (that doesn’t mean the lowest cost). That makes us very choosy about the suppliers we work with and the products we sell. If they cannot consistently supply high quality goods we won’t sell them, but we will work with them to improve their quality. By staying true to these commitments, we aim to build long-term trust based relationships with you, our customers. We know we’re only as good as out last order, so we constantly strive to make ourselves better today than we were yesterday.

 

We make shopping easy
You can order as many products from wide a range of vendors as you like and you’ll only have to make a single payment thanks to our highly navigable marketplace. Just remember that if your items come from different vendors, delivery costs and timings may vary, and your items may arrive at different times.

 

We’re here to help
Have a question about a product, a vendor, or our service, or have something you think we need to know about? You can easily get in touch with us or our vendors anytime.

 

We’ll keep you informed
Every time you shop with us, you’ll receive an email to confirm that we’ve received your order and payment, and then another to confirm dispatch and delivery times, once our vendor(s) accepts your order.

 

We’re all about safe and secure shopping
We accept all major credit and debit cards, including Visa and MasterCard and also offer online payments and ATM transfers with most Thai banks. We use the highest levels of security and encryption.

 

We listen
Whether you want to leave product reviews, service testimonials or anything else, we’d love to hear from you.

Once your order has been sent you’ll receive a short survey email from us. Your feedback is greatly appreciated and helps us and our vendors keep on improving and ensures we are providing the service and products that you want.

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